FREQUENTLY ASKED QUESTIONS
About our group and our hotels
Find answers to your most frequently asked questions here
Can I find out more about your group?
Mangalis is a pan-African hotel group with international standards present in 4 African countries at the moment with 3 brands. NOOM: 5 stars, SEEN: 4 stars and YAAS: 3 stars.
How to book a room in one of your hotels?
Reservations can be made directly on each hotel’s website or by email from the personalised reservations department, depending on the brand.
What are the arrival and departure times for your hotels?
Arrival times are generally 14:00 for check-in and 12:00 for check-out, but may vary from one hotel to another depending on management policy.
What is the minimum age to book in one of your hotels?
The minimum age for reservations is 21, but this may vary depending on the hotel management or local laws. Please call the hotel directly prior to arrival to make the necessary arrangements. Direct hotel telephone numbers can be found in your confirmation email or on the relevant hotel information page.
How do you find the location of your hotels?
Depending on the destination of your choice, the contact details and itineraries of our hotels are available on Google as well as on our hotels’ websites. Don’t hesitate to contact the standard numbers of our hotels directly for further information.
What methods of payment are available to pay for a reservation?
Means of payment may differ depending on the hotel, but payment by VISA, Master CARD or American Express is most commonly used for online payments or at reception. Cash payments are also accepted directly at the hotel reception desk?
Are foreign currency payments accepted?
We invite you to send an e-mail or contact the reservations department when you request or receive confirmation of your reservation.
How can I join the Mangalis loyalty programme?
At Mangalis Hotel Group, we know the value of a loyal customer. AvantGarde by Mangalis is the exclusive loyalty programme devised by Mangalis, a personalised solution to find out more about our customers’ habits, enrich their stay with special touches and thank them for their loyalty.
Our loyalty programme is currently being developed, so we invite you to leave a message at [email protected] and we’ll register you and add you to our loyal customer database.